Nedflow Privacy Policy
Effective Date: 07 November 2025
Nedflow Co (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you use our software, website, or related services - including when you create an account, subscribe to our platform, or interact with our support or marketing channels.
Information We Collect
When you use our services or contact us, we may collect:
- Personal details: Full name, email address, phone number (including WhatsApp).
- Business information: Company name, role, and any details you provide when creating or managing your CRM account.
- Payment information: Billing details required to process your subscription (handled securely by our payment partners).
- Technical data: IP address, browser type, device information, and usage activity while using our website or platform.
How We Use Your Information
We use your information to:
- Provide, manage, and maintain your Nedflow CRM account.
- Communicate with you regarding your subscription, account status, or product updates.
- Offer onboarding support, training materials, and customer assistance.
- Send system notifications, promotional updates, or important service announcements (you may opt out of marketing at any time).
- Improve the performance, usability, and security of our software.
- Comply with legal, tax, and regulatory obligations.
Data Sharing & Third Parties
We do not sell your data.
We may share limited information with:
- Payment processors (e.g., PayFast, Peach Payments) to process secure transactions.
- Service providers who assist with hosting, analytics, or customer support.
- Advertising platforms (e.g., Meta, Google) for remarketing or lead management — only where consent has been given.
All third parties are contractually bound to protect your information and use it only for the purposes specified above.
Cookies & Tracking
Our website and app use cookies and similar technologies to:
- Remember user preferences and login sessions.
- Analyse platform performance and user engagement.
- Serve relevant ads and improve your experience.
You may manage or disable cookies through your browser settings, but doing so may affect certain features.
Your Data Rights
You have the right to:
- Request access to your personal data.
- Request correction or deletion of your information.
- Withdraw consent for marketing communications.
- Request data portability or restriction of processing where applicable.
To exercise these rights, contact us at:
Security
We use industry-standard security measures — including encryption, access controls, and regular audits — to protect your information against unauthorized access, loss, or misuse.
Data Retention
We retain your information only as long as necessary to:
- Maintain your account and deliver our services.
- Comply with legal or regulatory requirements.
- Resolve disputes and enforce agreements.
When data is no longer needed, it is securely deleted.
Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Effective Date.”
Last updated: 07 November 2025